"Is Access Drugs Ltd. a registered pharmacy ?"

Access Drugs Ltd. is an online aggregator of wholesalers of healthcare drugs and equipment that are in distribution in Nigerian markets. Its main purpose is to organize them for better business practices and provide information and services to them.

"Question about the account"

I cannot open an account, or my account is not opening; what will I do?.

"How do I upload or change pictures to my profile?"

The profile picture can be edited by users. Simply click on the camera symbol on your page to upload a new picture at any time.

"How can I buy from stores on this website ?"

1. Find what you need through a search for products or categories on search filters or by going through stores. Click on the product to see the supplier’s contact information.
2. You may chat with him or her or call him or her via phone number to discuss the details.
Alternatively, click on the product you see online to buy, click on ’Create an Invoice’, select the quantity, and:
Click on ‘Add To
Invoice."
Click ‘View All
Invoices.
Click ‘Submit Invoice’.
These will let the supplier contact you for your requested order. You may chat with or call the trade fulfillment agents of Access Drugs Ltd. via phone number (see menu bar) to discuss the details.
Feel free to tell us about your purchase. Your feedback will be published on the seller’s page. How confident are the store owners in the accuracy of the supply of orders?

• • Check the trade assurance icon on the seller’s page to see the supplier’s trade assurance agreement with us.
• • Click on ‘suppliers audit result’ at the suppliers’ page to see if we make recommendations on the conduct of the suppliers. What if the store owner violates the assurance on a transaction? Create an account on our website and log in. Select ‘File a dispute'. Enter information about your dispute.
We have trade assurance protection representatives at Access Drugs for customers if the assurances on supply of the needed quality, on-time delivery, and no risk of losing money are violated. With complaints, it engages in the dispute resolution process, from investigation to mediation and reimbursement. Though disputes are not common, in case something unexpected happens, it’s good to be prepared. The following are your obligations:
• • Keep all conversations with suppliers written rather than oral to help us use the chat history as evidence in case there is a dispute.
• • Have a contract stating clearly with your supplier the product quantity, product specifications, arrangement and responsibility for transportation, whether you arrange transportation yourself or not, and freight charge collection.
• • Keep the agreement intact and attach or upload it with your order to the supplier. Access drugs can be referred to in case of a dispute.
• • When making an online payment, use a secure credit card, T/T, online bank payment, online transfer, etc.
• • If there is an unresolved problem between you and your suppliers, kindly file a dispute immediately to help us step in. Note: Filing a dispute should not exceed 10 working days from the date you confirmed receipt of your goods.

" Questions about the delivery of goods "

Where do you deliver goods? We deliver goods safely to every state in Nigeria.
How long is the delivery time?.
If we use truck freight, delivery time per day is between 24 hours and 30 hours when you place your order before noon. For urgent delivery, we utilize the quick and speedy services of associate transport companies. In this case, delivery is on the same day when you place your order before noon.
How much is delivery?
Delivery charges are subject to location, urgency, and fluctuating fuel prices.
Honestly, we use uniform pricing, indivisible pricing, and joint costs to reduce transportation costs per order.

"Question about payment"

What are about payment options and the security?

Pay suppliers through Access Drugs Ltd

At least Access Drugs Ltd. is registered and well known with its contacts and is physically present with wholesalers in the same markets. This gives you the edge that at least you can hold us responsible for any outcome of your business relationship with us.

Paying direct to sellers

Direct payment to sellers is encouraged if you know the seller well enough to buy the products you see online. Notify us to verify the seller before paying directly to him or her. Alternatively, ask the seller if you can pay through us. Only sellers that we verify are sellers on this Access Drugs platform. They are required to secure their store by entering a password. We cannot guarantee that they will not be victims of internet fraudsters.

Do you refund money to the customer if the supplier does not fulfill the order?>

Yes, we refund money paid through Access Drugs at the request of the payer.

•
• Before sending the goods to the customer
•
• Within 2 days of the customer's return of goods sent to him or her for not satisfying

.

" Questions about the delivery of goods "

Where do you deliver goods? We deliver goods safely to every state in Nigeria.
How long is the delivery time?.
If we use truck freight, delivery time per day is between 24 hours and 30 hours when you place your order before noon. For urgent delivery, we utilize the quick and speedy services of associate transport companies. In this case, delivery is on the same day when you place your order before noon.
How much is delivery?
Delivery charges are subject to location, urgency, and fluctuating fuel prices.
Honestly, we use uniform pricing, indivisible pricing, and joint costs to reduce transportation costs per order.

"Question about the account"

I cannot open an account, or my account is not opening; what will I do?.

"Questions about the return and exchange of items"

Do you accept the return of items and exchange them? Yes, we accept returns of items sent to customers with the following conditions:

• • The returned item must be in its original package, unopened, and with a receipt of purchase
• • We must receive the return within not more than 14 days from when the purchase was made.

We facilitate a refund or exchange of items for customers within 3 days of receiving the returned item(s).